Contact Shri Ganesh

Reach us

Have a question about the Shri Ganesh game? Our support team is here to help. Reach us through the channels below and we'll get back to you quickly.

• Email: [email protected], Best for detailed queries: account verification, payment issues with PhonePe, GPay, or BHIM, and result disputes. Expect a reply within 24 hours on weekdays.
• In-app chat: Available inside the Shri Ganesh platform. Tap the chat icon on the home screen, select your topic, and connect in seconds. Ideal for quick questions about game results, wallet balance, or deposit status.

For urgent payment issues, for example, a GPay or PhonePe transaction that deducted money but did not credit your wallet, use in-app chat for the fastest resolution.

Office hours

Our support runs on a tiered schedule, so you always have a way to get help, day or night.

• Automated in-app chat: 24 hours a day, 7 days a week. Handles common FAQs, result lookups, and account queries instantly, including late-night sessions after 9:00 PM IST.
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST. Handles complex matters such as withdrawal delays, UPI payment mismatches, and account disputes that need human review.

Queries submitted after 9:00 PM IST are automatically logged. A live agent will pick up your ticket from 9:00 AM IST the next morning, no need to send repeat messages.

Online-only support

Shri Ganesh is a fully digital platform serving players across India, from Mumbai and Delhi to smaller towns in Maharashtra, UP, and Rajasthan. All support is provided via email and in-app chat only.

There is no physical office, walk-in counter, branch location, or postal address. Unlike traditional businesses, we operate entirely online, which means faster, fully traceable support for every query.

To get help: open the Shri Ganesh app, tap the support icon, and start a chat in seconds. Alternatively, email us at [email protected] with your player ID and a brief description of your issue.